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Complaints and returns
If you have any questions or problems, please contact us by phone (on +48 886 852 342 ) or email. Depending on the situation, you can write to us at shop@nailsoftheday.pl.
Include your phone number in the body of your email to get an answer even faster. We will call you back with feedback. Our Customer Service Department is at your disposal from Monday to Friday from 09:30 to 16:30 and you will find the answers to the most frequently asked questions in the FAQ section.
A consumer who has concluded a distance or off-premises contract has the right to withdraw from the contract without giving any reason within 14 days.
All the necessary documents to help you can be found below.
Complaints regulations:
Forms:
Correspondence should be addressed to:
Jakub Drozdowski
Nowogrodzka 31/319 00-511 Warsaw
marked "RETURN" or "COMPLAINT".
Include your phone number in the body of your email to get an answer even faster. We will call you back with feedback. Our Customer Service Department is at your disposal from Monday to Friday from 09:30 to 16:30 and you will find the answers to the most frequently asked questions in the FAQ section.
A consumer who has concluded a distance or off-premises contract has the right to withdraw from the contract without giving any reason within 14 days.
All the necessary documents to help you can be found below.
Complaints regulations:
- Return & Complaint Policy
Forms:
- Complaint form for consumers (to be filled in by both the consumer and the trader)
- Return form
Correspondence should be addressed to:
Jakub Drozdowski
Nowogrodzka 31/319 00-511 Warsaw
marked "RETURN" or "COMPLAINT".
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